Aircall

Connect your Aircall workspace to Data Parrot so call recordings and transcripts can be used to improve AI deal processing and insights.

Requirements

• The Aircall AI Assist or AI Assist Pro add-on must be active on your Aircall workspace. Without it, Aircall does not share call transcripts with us and we will not be able to bring transcripts into your deal analysis.
• If you've just added the AI Assist add-on to your Aircall workspace, it can take up to 24 hours before transcripts start flowing into Data Parrot. This is a delay on the Aircall side, not in Data Parrot.
• Your Aircall workspace should be connected to HubSpot via Aircall's native HubSpot integration so calls are recorded as call engagements on the right deals.

Install the Aircall Integration

Aircall connects via an API ID and API Token rather than an OAuth flow.

1. In Aircall, go to Dashboard → Integrations → API Keys and create a new API key. Copy the API ID and API Token.
2. In Data Parrot, go to Settings → Integrations.
3. Find Aircall in the list of available integrations and expand the row.
4. Paste your API ID and API Token into the form.
5. Click Connect Aircall.
6. The Aircall row will switch to Connected once your credentials are validated.

How the Aircall Integration Is Used

After you connect, Data Parrot stores your Aircall API credentials at the workspace level.

In the background, Data Parrot uses the connection to:

• Pull recent Aircall calls on a regular schedule.
• Fetch the AI Assist transcript for each call that has one.
• Match each call to the corresponding HubSpot deal using the existing HubSpot ↔ Aircall sync (no extra mapping or configuration is required on your side).
• Make the transcripts available to Data Parrot's deal analysis alongside any Zoom and Fathom transcripts you already have connected.

There is no separate Aircall workspace inside Data Parrot. Once connected, no additional user actions are required.

Your API ID and API Token are stored securely and only used to fetch calls and transcripts on your behalf.

Disconnect the Aircall Integration

1. Go to Settings → Integrations.
2. Find the Aircall integration and expand the row.
3. Click Disconnect.

After disconnection, Data Parrot will stop pulling new Aircall calls and transcripts.

Need Help?

• Email: support@dataparrot.ai